| Job Category | -Customer Support (Call Center) |
| Address | 59 Maiden Lane, 6th Floor |
| Vacancy location | United States, New York, New York |
| Degree level | Some High School Coursework |
| Minimum salary | 10 USD (per hour) [ 10 USD (per hour) ] |
| Long description | Essential Duties & Responsibilities
They should coach other CSR's, take calls and be point people for escalations. Due to the nature of additional responsibility, their call volume will be substantially lower than any of the CSR's but they are required to take calls when needed.
Other Duties
As assigned by management.
Qualifications
Team Lead or senior level CSR experience. Must have at least 2 years of recent experience.
Supervisory Responsibilities
In times of need, they are considered the supervisor in the absence of a supervisor.
Training
Provide coaching and team building skills with staff.
Decision Making
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to problem solve effectively.
Communication
Excellent verbal communication skills are required. Spanish is a plus.
Equipment Used
Knowledge of MS Office Suite. Cisco IP Phone System.
Work Environment
Call Center. |
