| Job Title | Principal Support Engineer |
| Job Category | -Customer Support (Product Support) |
| Vacancy location | United States, Washington, Seattle |
| Minimum salary | 20 USD (per hour) [ 20 USD (per hour) ] |
| Long description | Responsibilities:
Represent Customer Support Services as a technical expert in key customer troubleshooting situations.
Work directly with ATG products, ATG code, and ATG customers in order to resolve live customer issues and enhance ATG technology.
Troubleshoot and find resolutions to complex technical problems reported by ATG customers.
Work with ATG Products & Technology and Services teams to create solutions for ATG customers and improve the ATG product suite.
Fix software bugs within the context of the technical support process, and deliver applicable fixes or patches to customers.
Incorporate findings into ATG Best Practices methodology and document key technical solutions in company knowledge base.
Be ready to provide direct onsite technical assistance to ATG customers, in a consulting or advisory role.
Requirements:
8-10 years in a Customer Support or Technical Professional Services role.
IT background in development, quality assurance, training, consulting, or technical support for enterprise software.
Strong programming background is required, including direct experience in Java, C# or C++, J2EE applications, and a good understanding of software and production systems for the enterprise.
Working knowledge of relational databases, SQL, and JDBC. Must have excellent written and oral communication skills.
Must exhibit equanimity and poise under the pressure of solving a real time customer support issue.
Strong communication skills, including being able to communicate to both technical and business users.
Strong problem solving skill.
Bachelor of Science degree in Computer Science or Engineering.
Occasional travel to client sites required.
In order to meet PCI compliance, ATG requires that its Technical Support Engineers undergo standard credit and criminal background checks. |
